Fees and prices are shown before you confirm payment in the app. By paying, you agree to the rules below in addition to our Terms of Service.
Consultations
- Consultation fees are charged when you book a slot with a dermatologist.
- No automatic refunds after payment. If your appointment cannot proceed, use in-app options to reschedule or choose another doctor where available.
- If your doctor does not join the consult, report it in the app. Our team will review and help you reschedule or move to another dermatologist.
- Refunds, when granted at our discretion (e.g. duplicate charge or confirmed platform error), are processed to the original payment method within standard banking timelines.
Pharmacy orders
- Prescription medicines are dispensed by Dermis Medicos only against a valid prescription from a registered medical practitioner on the platform.
- No returns on prescription medicines once dispatched, except where required by applicable law or where we delivered the wrong product.
- Delivery issues (failed delivery, RTO, damaged shipment) — contact support with your order number; we resolve these manually.
Cancellations by us
We may refuse or cancel service to anyone, or suspend accounts that violate our terms, misuse the platform, or pose a safety or legal risk.
Contact
For refund or cancellation help, email [email protected] or see our Grievance redressal page.