SkinDost is operated by Dermis Medicos. If you have a complaint about our website, mobile app, consultations, pharmacy orders, or content on the platform, you may contact our Grievance Officer.
Grievance Officer
Name: Mrs. Sandeepa Saraswat
Phone: +91 6232757369
Email: [email protected]
Hours: Monday to Friday, 9 AM – 6 PM IST
What to include
- Your registered phone number or account email
- Order or consultation reference, if any
- A clear description of the issue
- Any supporting screenshots (optional)
Response time
We acknowledge grievances within a reasonable period and aim to resolve them within timelines prescribed under applicable law. For urgent medical matters, please contact your treating doctor or seek in-person care — this channel is for platform and service complaints, not emergency medical advice.
Legal basis
This grievance mechanism is provided in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.